Clinic Policy

Consultations: 

A $100 non-refundable deposit is required for all bookings. Deposits will go towards to the cost of your treatment or product purchase. Deposits will only be refunded in the event that you are not a candidate for the treatment. 

If an appointment is cancelled last minute (less than 24 hours) or if a "no show" occurs, deposit will be forfeited. 

Appointments:

All new clients booked for a consultation or treatment must fill out a client intake and consent form. These forms will be emailed to the client immediately after booking an initial appointment. If you have not received an email from us, please send an email to either, laser@hwmedicalspa.com (Mississauga) or info@hwmedicalspa.com (Burlington) depending on which location you are booked, to request forms. Kindly complete forms and email back before arriving to your appointment. If you cannot complete forms electronically, please arrive 10 minutes prior to your visit. 

Appointment Reminders:

You will receive an email and text reminder, 2 days before scheduled appointment. Kindly confirm attendance either via text or email. If your appointment is scheduled on a Tuesday, please note you will receive a reminder on Saturday (3 days prior). Our spa is closed on Sundays and Mondays. 

Cancellations:

In the event that you need to cancel or re book your appointment, we ask that you provide us with a full 24 hour notice. Last minute cancellations will result in a $100 fee*. If you are booked on a Tuesday, please notify us of any appointment changes on Saturday before 5pm. 

For appointment changes:

Burlington: info@hwmedicalspa.com / 905 332 1590

Mississauga: laser@hwmedicalspa.com / 905 821 0940

 *Each patient will take responsibility for their appointments. We understand it may not be your fault if you cannot attend (loss of job, sick, found out you are pregnant, car broken down, rain, snow or simply changed your mind). However, please understand we still need to pay the rent as well as the salaries of our staff whether you attend or not. Regardless, if you cannot attend, you have the option of redeeming a treatment or paying a $100 cancellation fee.

Late Appointments:

Please note that all late arrivals will result in shortened services in order to properly serve all our other clients. Our treatments are booked back to back. If you are more than 15 minutes late, we may not be able to treat you. Some late arrivals may be charged a $50 cancellation fee.

Children and Pets:

For safety reasons and insurance purposes, NO CHILD UNDER THE AGE OF 12 is permitted in the spa unless booked for a service. We do not have the facilities to care for children or pets, and hope you understand we cannot assure their safety in a professional environment.

Final Sale 

All services; single treatments, packages and memberships are FINAL SALE

All products purchased from HERITAGE WAY MEDICAL SPA  are considered FINAL SALE. They are non-returnable and non refundable.

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